The contact list is a list of people (family, friends, etc.) that are allowed to contact or to be contacted by a resident via telephone, mail, or visit. Every person must be cleared by your child’s case manager or social worker before being added to the contact list. Parents, siblings, Social workers, attorneys, and similar professionals are automatically added to the contact list.

Residents are encouraged to make and receive phone calls each day to or from anyone on their approved contact list. Each program offers multiple opportunities throughout the day for youth to connect with family/kin, providers, and other supportive individuals. To learn about the best times for phone calls, please talk with the Program Director or Case Manager of the house that your child resides in. Exceptions to certain phone call opportunities are made in emergency situations.

Residents are allowed to send and receive mail to and from any person (unless restricted by court order). Residents are allowed to receive packages, but packages may not contain contraband restricted in the group home. Group home staff may have residents open mail under supervision to ensure that contraband is not contained in the package or envelope. If there are any questions about the sorts of items allowed in the group home, please contact the assigned Case Manager for your resident or refer to our Parent Handbook provided at intake.

Regular family contact and visits are expected in-person, by phone, and/or virtually. Residents are allowed on-grounds or off-grounds visits with people on their approved contact list. All visits must be approved by the Program Director or Case Manager during business hours (9:00 am – 4:00 pm, Monday – Friday). Weekend visits must be approved by the Program Director or Case Manager by Friday at 4:00 pm. Off-grounds visits are subject to approval by a social worker.

Parent or Resident Grievance Form